Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of our website, products, and services provided by Silver Acacia (“we,” “us,” or “our”). By purchasing from our store or using our website, you acknowledge and agree to these Terms in full. If you do not agree, please do not use our services.

1.1 Product Information

• All product descriptions, images, and prices are accurate to the best of our knowledge. However, we reserve the right to correct errors and update information without prior notice.

• Our candles are handmade, and minor variations in color, scent strength, or appearance may occur. These are not considered defects.

1.2 Safety Disclaimer

• Our products are intended for decorative and aromatic purposes only.

• Always follow the safety guidelines provided with each product. Misuse (e.g., leaving candles unattended, placing near flammable materials, etc.) is at your own risk. We are not liable for any damage or injury caused by misuse.

1.3 Order Acceptance & Cancellation

• All orders are subject to acceptance and availability.

• We reserve the right to cancel any order at our discretion due to suspicious activity, stock limitations, pricing errors, or force majeure events.

• Orders cannot be modified or canceled once dispatched.

1.4 Intellectual Property

• All content on our website, including but not limited to text, graphics, logos, product photos, and designs, is the intellectual property of [Your Business Name] and is protected by copyright laws. Unauthorized use is strictly prohibited.

1.5 Limitation of Liability

• To the fullest extent permitted by law, [Your Business Name] shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products or services.

Privacy Policy

Your privacy is critically important to us. This Privacy Policy outlines how we collect, use, and protect your information.

2.1 Information We Collect

We may collect the following information:

• Name, email address, phone number, shipping and billing address

• Payment details (processed securely through third-party gateways)

• Order history and preferences

• IP address and browsing behavior via cookies (for website performance and analytics)

2.2 How We Use Your Information

• To process and fulfill your orders

• To provide customer support and respond to inquiries

• To send order updates, promotions, or service announcements (you may opt out at any time)

• To improve our website functionality and customer experience

2.3 Data Protection

• All payment transactions are encrypted and handled by secure third-party processors (e.g., Razorpay, Stripe, PayPal).

• We do not store your payment card information.

• Your data will never be sold or shared with third parties, except where required for order fulfillment (e.g., courier services) or by law.

2.4 Cookies

Our website might use cookies to improve your browsing experience. You may disable cookies in your browser settings, though this may affect certain site functionality

Refund Policy

At Silver Acacia, we prioritize customer satisfaction but due to the nature of our products, we do not offer returns. However, refunds may be issued under strict conditions outlined below.

3.1 Eligibility for Refund

Refunds are only considered if:

• The product is damaged upon delivery

• The wrong item was delivered

• The product is defective or unusable

3.2 Conditions for Refund

• You must notify us within 72 hours (3 days) of receiving the product by emailing [Your Email Address] or contacting our support.

• You must provide clear, unedited photo or video proof showing the issue.

• The product must remain unused and in its original packaging where applicable.

3.3 Refund Processing

• Once we receive and verify the evidence, we will notify you of the refund approval or rejection.

• If approved, your refund will be processed within 7–10 business days via the original method of payment.

3.4 No Refunds in the Following Cases

• Buyer’s remorse or change of mind

• Scent, color, or appearance preference issues

• Minor variations or imperfections typical in handmade products

• Requests made after the 3-day window

3.5 False Claims

We reserve the right to deny refund requests that are fraudulent, lack sufficient proof, or violate our policies.

Shipping Policy

We currently offer domestic shipping within India

4.1 Processing Time

• Orders are typically processed within 1 to 3 business days (excluding weekends and public holidays).

• During peak seasons, processing may take up to 5 business days.

4.2 Shipping & Delivery Time

• Once dispatched, delivery typically takes:

  • Minimum: 3 business days

  • Maximum: 10 business days (depending on destination and courier performance)

4.3 Shipping Charges

• Shipping rates are calculated at checkout based on location and order weight.

• Free shipping may be offered during promotional periods.

4.4 Order Tracking

• A tracking number will be provided via email/SMS once your order is shipped.

• Customers are responsible for tracking and receiving their parcels.

4.5 Delivery Issues

• We are not liable for delivery delays caused by courier companies, weather, strikes, or other uncontrollable events.

• If your parcel is marked as delivered but not received, please contact the courier service directly. We will support you where possible, but final liability rests with the courier.

4.6 Wrong Address or Non-Delivery

• Please ensure the shipping address is correct. We are not responsible for orders shipped to incorrect or incomplete addresses.

• In case of returned shipments due to customer error, re-delivery charges will apply.

Contact Information

If you have any questions or concerns regarding these policies, please contact us:

Email:
Phone: +91 9405806088
Business Hours: Monday–Friday, 10 AM – 6 PM